Page 56 - S P Setia Annual Report 2016

 

 

 

 

 

Page 56 - S P Setia Annual Report 2016
P. 56

54    S P Setia Berhad Group                                 Our Business | Our Performance Review | Our Leadership and People
                Annual Report 2016                                        | Our Achievements and Accolades | Our Sustainability Statement
                                                                         | Our Governance | Our Financial Statements | Other Information



          Stakeholder Engagement



          We work with various stakeholder groups, each of whom has different areas of concerns. To better understand their concerns with our
          business impacts, we employ a variety of mechanisms to engage with them. Our ability to understand and respond to these interests and
          concerns is key to our long-term success.
                     STAKEHOLDER                             KEY ENGAGEMENTS IN 2016                    FREQUENCY


                                              •  Customer satisfaction survey                         •  Biannual
                   Customers
                                              •  Social media engagement and outreach                 •  Ongoing

                   Employees                  •  People Pulse Survey                                  •  Annually
                                              •  CEO Dialogues                                        •  Biannual
                                              •  Key Improvement Ideas campaign                       •  Annually

                   Shareholders               •  Annual General Meeting                               •  Annually
                                              •  Financial reports                                    •  Quarterly

                   Investors /                •  Analyst briefing                                     •  Annually
                   Fund Providers             •  Regular meetings with fund analysts, fund managers, private   •  Ongoing
                                                equity firms and other investors


                   Government/Regulator       •  Regular meetings                                     •  Ongoing
                                              •  Written communication


                   Local communities          •  Periodic public engagement sessions                  •  Ad hoc
                                              •  Community development programmes such as festive celebrations  •  Ongoing


                   Suppliers/Contractors      •  CEO Dialogues with contractors and suppliers         •  Annually
                                              •  Regular meetings                                     •  Ongoing

                   Media                      •  Press releases                                       •  Ongoing
                                              •  Regular updates and engagement



          Material Issues



          In 2016, seven material issues for S P Setia were identified from discussions with key internal stakeholders, as well as analysis of relevant
          internal discussions. In future, we will undertake more comprehensive assessments with the aim of better identifying the priorities of our
          stakeholders.
                       ASPECTS                                      MATERIAL SUSTAINABILITY ISSUES



                   Economic                   •  Commitment to innovation


                   Environmental              •  Commitment to green development
                                              •  Managing biodiversity
                                              •  Consumption of resources

                   Social                     •  Team Setia
                                              •  Community outreach
                                              •  S P Setia Foundation
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